Case Study

Case Study - Adoption, AHT, ACW

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Description

Case study from current customer showing increases in performance and efficiency.

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  • Keywords:
  • ACW
  • Adoption
  • After Call Work
  • Agent Engagement
  • AHT
  • Average Handle Time
  • BI
  • Business Intelligence
  • Coaching
  • Customer Experience
  • Data Aggregation
  • Efficiency
  • Employee Engagement
  • Improving
  • Metrics
  • Performance Management
  • Real Time
  • Real Time Data
  • Software
  • Industries:
  • Banking
  • Computer Software
  • Telecommunications